Questions?  Here is our list of Plumbing FAQs

We want your Bluewater Plumbers experience to be as quick and easy as possible.  So, we have compiled a list of queries most frequently raised by our customers.  Have a browse through our Plumbing FAQs and if you still have questions about our services, availability, prices or just need a little bit of help with the process please contact our friendly customer service team, who’ll be happy to help, on 0161 367 1234.

Q.What are your credentials?

We are registered with: Gas Safe Register, CIPHE, WaterSafe and Which? Trusted Trader

Q.What type of company are Bluewater Plumbers?

Bluewater Plumbers are a Limited company, registered at Company's House, under the registration number 08507188

Q.What time is your contact centre open?

Staff at our contact centre are available Monday to Friday from 8am to 6pm. Appointments and enquiries are actioned during normal working hours 8-5pm Monday to Friday.

Q.How much will the work cost?

The product you’ve chosen, type of service you require, and even the time of day that you need us will all affect the price of your job. But one thing remains the same – we simply don’t do hidden costs.

Q.What payment methods do you accept?

Bank transfer, cheque, cash, credit cards (Visa & Mastercard) and debit cards are all accepted methods of payment.

Q.Do you charge a call out fee?

No, we do not charge a call out fee. We charge an hourly rate for the first hour - if it is repairable within that time and no materials or parts are required, that is all you will pay.

Q.Do you charge VAT?

We are a VAT registered company, yes. Our VAT number, should you want it, is: 166 9966 39.

Q.Do you offer a free diagnosis for boiler faults?

Unfortunately we can't work for free. If you request a visit to a boiler fault we will charge an hourly rate for the first hour - if it is repairable within that time and no materials or parts are required, that is all you will pay.

Q.What time will my engineer arrive?

Don’t want to wait in all day? When booking your appointment our customer service agent will offer you several options, all within a 2 hour time slot.

Q.What if I need to rearrange?

That’s an easy one. Contact our customer contact centre and your appointment can be rearranged at a time that is more convenient for you.

Q.I’ve got a water leak – what should I do?

Try to minimise the risk of damage to your property as much as possible. It is advisable to turn off your main water supply at the stopcock, and then contact Bluewater Plumbers to arrange a quick and fast repair of the leak.

Q.Can you install my new washing machine/ dishwasher?

We can install your new washing machine or dishwasher. Our plumbers will ensure everything is installed correctly to prevent leaks in the future, and make sure you have sufficient water flow to operate your appliances efficiently.

Q.Why do I need to service my boiler?

It is vital that you get your boiler and gas appliances inspected and serviced regularly to make sure that they are working as safely and efficiently as possible. An annual boiler service can increase the chance of detecting minor faults before they become full blown boiler problems.

Q.What is a power flush?

A power flush is the process where a low pressure but high water flow pump is connected to the central heating system, and pumps water through at a high velocity. With the combination of the necessary chemicals, this will break up and dislodge any material, limescale or black sludge build up and will leave your system working at 100% efficiency.

Q.Do I need a power flush?

If your central heating system has been under performing, your radiators are taking longer to warm up, or you are noticing cold spots on them, your system may benefit from a powerflush. Contact us to discuss your system and we will advise on the best solution.

Q.Can a power flush help save money on my energy bills?

Poor water flow, blockages and cold spots can all cause you central heating to take longer to warm up, and it will also have to work harder to keep your home warm and at a constant temperature. The harder it has to work, the more fuel it will consume and the more money it will cost to maintain. After power flushing your central heating system, your system will become much more efficient, and require less energy and fuel to keep a constant temperature in your home.

Q.Should I install a magnetic filter on my system?

We recommend the Spirotech MB3 Filter, which is a small magnetic unit that traps any dirt, debris and sludge that’s created before it can do any damage to your boiler and controls.

Q.Can I supply my own materials?

Not normally, no. However, depending on your requirements we might be able to make alternative arrangements. Over the years we have come to trust certain manufacturers over and above others. We use quality products and reliable suppliers in which we are 100% confident. You’ll always benefit from our supplier discounts and access to extended warranties unavailable in the open market place. So as you can see - there really isn’t any benefit to sourcing and supplying your own materials!

Q.Can I obtain a reference from your previous customers?

Certainly! Please visit the testimonials page on this website, or if you would prefer to speak to someone please contact a member of our customer services team and they will gladly arrange for a previous customer to call you back.

Q.Do you have a complaints procedure?

In the first instance all complaints should be made to Justin Gibbs on 0161 367 1234. If a satisfactory resolution cannot be reached within 21 days please follow the procedure below. Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Ombudsman Services Ltd for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact Which? Trusted traders in the first instance on 0117 981 2929.